Twilio incident: User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

1. resolvedMay 5, 2026, 14:28 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Incident with ActionsCritical · May 5, 2026, 13:37 UTC
• Snyk: Snyk recurring tests showing slow performanceMinor · Apr 21, 2026, 18:58 UTC
• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
• Linode: (Copy Fail) Linux Kernel Local Privilege Escalation Vulnerability [CVE-2026-31431]Minor · May 1, 2026, 17:51 UTC
• Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
• Snowflake: Azure - West US 2 (Washington): INC0156645Minor · May 5, 2026, 04:12 UTC
• Contentful: Audit logs incomplete for days ranging between 30 of April and 4th of May.Minor · May 5, 2026, 13:13 UTC
• Upstash: QStash US Region: Schedule DegradationMinor · May 5, 2026, 14:24 UTC

How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history