Twilio incident: SMS Delivery Delays from Twilio to MTN Nigeria

Affected components

• SMS, Middle East & Africa

1. resolvedOct 7, 2026, 04:08 UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

2. monitoringOct 7, 2026, 00:01 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 6, 2026, 22:01 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 6, 2026, 19:53 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 6, 2026, 18:52 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoringOct 6, 2026, 16:50 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. identifiedOct 6, 2026, 14:48 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identifiedOct 6, 2026, 13:45 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. investigatingOct 6, 2026, 13:38 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 6, 2026, 14:34 UTCoperational → unknown
• Oct 6, 2026, 14:39 UTCunknown → operational

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• Telnyx: Delayed delivery of 10DLC SMS messages to AT&T destinationsMajor · Oct 6, 2026, 17:38 UTC
• Cursor: Investigating service degradation — Security Reviewer AgentsMajor · Oct 6, 2026, 17:49 UTC
• Cursor: Investigating service degradation — Cloud Agents and Grok BotMajor · Oct 6, 2026, 19:27 UTC
• Cursor: Investigating service degradation — Cloud AgentsMajor · Oct 6, 2026, 22:48 UTC

How often does Twilio have incidents?

Twilio reported 495 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 47m. See Twilio's uptime and incident history