Minor impactResolvedCollaboration

Typeform incident: Typeform Subscription service - Degraded - Updating payment details not working

Typeform reported this minor-impact incident on its official status page on Feb 8, 2024, 14:24 UTC. It was resolved after 38 min.

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Feb 8, 2024, 14:24 UTC
started
Feb 8, 2024, 15:02 UTC
resolved
38 min
duration
Minor
impact

Affected components

  • Subscription
  1. resolvedFeb 8, 2024, 15:02 UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

  2. identifiedFeb 8, 2024, 14:50 UTC

    We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. identifiedFeb 8, 2024, 14:24 UTC

    We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: 741533 | TU-8316

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Typeform's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Typeform have incidents?

Typeform reported 3 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 51 min. See Typeform's uptime and incident history

Typeform incident on Feb 8, 2024: Typeform Subscription service - Degraded - Updating payment details not working · APIStatus.watch