Critical impactResolvedMedia

Vimeo outage: Vimeo.com is not accessible for logged out users

Vimeo reported this critical-impact incident on its official status page on Jul 31, 2025, 05:16 UTC. It was resolved after 3h 27m.

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Jul 31, 2025, 05:16 UTC
started
Jul 31, 2025, 08:43 UTC
resolved
3h 27m
duration
Critical
impact

Affected components

  • Website
  1. postmortemAug 8, 2025, 20:34 UTC

    # **What happened** On July 31, between approximately 12:30 AM and 2:00 AM EDT, some logged-out Vimeo users encountered an issue when visiting the Vimeo home page. Instead of the expected content, impacted users received a blank screen with a brief error message.  # **What caused it** Corrupted memory on the server side caused some isolated web server processes to fail. As a result, requests for the logged-out Vimeo home page that relied on these processes resulted in the error message.  # **How we responded** We became aware of the outage within 30 minutes of the initial event and immediately began investigating. Once we confirmed the issue, we applied a manual fix to restore normal functionality.  # **What we’re doing to prevent a recurrence** We’re improving our internal reporting to alert us to similar conditions sooner. We’re also making sure that future errors of this type generate our standard HTTP 500 error page instead of a blank screen with a technical readout.

  2. resolvedJul 31, 2025, 08:43 UTC

    This incident has been resolved.

  3. monitoringJul 31, 2025, 07:23 UTC

    A fix has been implemented and we are monitoring the results.

  4. identifiedJul 31, 2025, 06:07 UTC

    The issue has been identified and a fix is being implemented.

  5. investigatingJul 31, 2025, 05:16 UTC

    We have identified the issue and working on a fix.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Vimeo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Vimeo have incidents?

Vimeo reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 6m. See Vimeo's uptime and incident history

Vimeo outage on Jul 31, 2025: Vimeo.com is not accessible for logged out users · APIStatus.watch