Major impactResolvedMedia

Vimeo outage: New uploads not transitioning to playable

Vimeo reported this major-impact incident on its official status page on Jul 15, 2025, 18:06 UTC. It was resolved after 4h 42m.

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Jul 15, 2025, 18:06 UTC
started
Jul 15, 2025, 22:47 UTC
resolved
4h 42m
duration
Major
impact

Affected components

  • Create
  • Embedded Player
  • On-Site Player
  • Record
  • Upload
  1. postmortemJul 30, 2025, 16:57 UTC

    # **What happened** On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback.  # **What caused it** A recent update introduced a bug into the video processing pipeline that prevented some processed videos from being marked as playable. As a result, affected videos appeared to be stuck in the optimization phase. # **How we responded** We promptly identified the bug, rolled back the changes, and deployed a script to mark the affected videos as playable. By 7:00 PM EDT, all impacted videos had been fixed.  # **What we’re doing to prevent a recurrence** We’re reviewing our internal testing and monitoring policies to make bugs like the one that caused the incident easier to detect and harder to introduce in the first place.

  2. resolvedJul 15, 2025, 22:47 UTC

    This incident has been resolved. Recovery is complete for affected uploads.

  3. monitoringJul 15, 2025, 18:06 UTC

    Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status. New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Vimeo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Vimeo have incidents?

Vimeo reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 6m. See Vimeo's uptime and incident history

Vimeo outage on Jul 15, 2025: New uploads not transitioning to playable · APIStatus.watch