Major impactResolvedMonitoring

Zenoss outage: Unable to Login to Zenoss Cloud

Zenoss reported this major-impact incident on its official status page on Apr 22, 2020, 15:06 UTC. It was resolved after 1h 58m.

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Apr 22, 2020, 15:06 UTC
started
Apr 22, 2020, 17:04 UTC
resolved
1h 58m
duration
Major
impact

Affected components

  • Authentication API
  • Collection Zones

Timeline

updates from Zenoss's status page ↗
  1. resolvedApr 22, 2020, 17:04 UTC

    Our identity provider (Auth0) introduced a second key in preparation for a new feature (certificate rotation). This second key caused an issue with our session library. Auth0 has reverted their change. Login to all Zenoss tenants is now functioning correctly.

  2. identifiedApr 22, 2020, 16:50 UTC

    The issue has been identified and a fix is being implemented.

  3. investigatingApr 22, 2020, 16:49 UTC

    The root cause has been identified and mitigation efforts are underway.

  4. investigatingApr 22, 2020, 15:06 UTC

    Zenoss is investigating an issue where logins to Zenoss Cloud are failing to create new sessions.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zenoss's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Zenoss have incidents?

Zenoss reported 0 incidents in the last 90 days. See Zenoss's uptime and incident history

← Previous: Google Cloud infrastructure components Incident #20005 (Apr 8, 2020)Next: Collection Zones in US and EMEA (Apr 23, 2020) →
Zenoss outage on Apr 22, 2020: Unable to Login to Zenoss Cloud · APIStatus.watch