Zenoss outage: Auth0 Elevated Response Times Preventing Auth in North America

Affected components

• Authentication API

1. resolvedDec 19, 2019, 19:50 UTC

   At approximately 19:45UTC Auth0 posted the following message. Their response team found the root cause and applied a fix. Response times are now back to normal. Auth0 will publish a post-mortem within the next 7 days; further updates will also be published here (https://status.auth0.com/incidents/rpctnc6jd1kl).

2. monitoringDec 19, 2019, 19:18 UTC

   At approximately 17:00UTC our Auth provider Auth0 alerted us that they were investigating elevated response times. The impact was that new sessions couldn't be established for all North American Zenoss Cloud customers. At approximately 19:04UTC Auth0 alerted us that they are seeing metrics improving across the board after applying a change on the infrastructure. Response times are still high but authentication/API calls are working better. At this point authentication seems to have reverted to normal, but we're still monitoring the situation.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zenoss's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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