1Password outage: 1Password Hosted Service in the US experiencing high latency and errors

Affected components

• 1Password Connect
• Admin console
• Billing
• Command Line Interface (CLI)
• Item Sharing
• Multi-factor Authentication (MFA)
• Partnership API
• SSO (Single Sign On)
• Saving password and other items
• Service Accounts
• Sign in
• Sign up
• Syncing items between your devices
• User & Group Provisioning

1. postmortemMay 6, 2026, 15:31 UTC

   # 2026-04-14 SEV1 Incident Postmortem - Hosted Service in the US experiencing high latency and errors # Incident Postmortem - Elevated Application Error **Date of Incident:** 2026-04-14 **Time of Incident \(UTC\):** 17:25 - 18:00 **Service\(s\) Affected:** Sign in, Admin console **Impact Duration:** Approximately 35 minutes ## Summary On April 14, 2026, [1Password.com](http://1Password.com) experienced elevated error rates due to an increase in traffic to our USA/Global infrastructure. Requests arrived more quickly than they could be serviced in our USA/global region. Customers experienced errors and high latency. This was not a security incident, and there was no loss of data. ## Impact on Customers * **Sign-in and account access:** Some customers in the USA/Global region experienced errors when attempting to sign in or access their 1Password accounts between 17:25 and 18:00 UTC on April 14, 2026. * **All 1Password clients:** The disruption applied to all client types, in

2. resolvedApr 15, 2026, 01:54 UTC

   This incident has been resolved. We will publish a postmortem as soon as one is completed.

3. monitoringApr 14, 2026, 18:00 UTC

   A fix has been implemented and we are monitoring the results.

4. investigatingApr 14, 2026, 17:46 UTC

   The 1Password engineering team is investigating an issue where customers may be unable to sign in to 1Password. This issue may also prevent changes from syncing between 1Password clients. This issue impacts the 1Password.com (US) service.

5. investigatingApr 14, 2026, 17:25 UTC

   The 1Password Hosted Service in the US is experiencing high latency and errors. The response team is currently investigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Issues loading PlayerCritical · Apr 14, 2026, 16:42 UTC
• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Apr 1, 2026, 19:52 UTC

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history