Major impactResolvedAuth

1Password outage: Some MSP users are unable to access Managed Companies

1Password reported this major-impact incident on its official status page on Oct 28, 2025, 20:41 UTC. It was resolved after 4h 56m.

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Oct 28, 2025, 20:41 UTC
started
Oct 29, 2025, 01:37 UTC
resolved
4h 56m
duration
Major
impact

Affected components

  • Admin console
  1. resolvedOct 29, 2025, 01:37 UTC

    This incident has been resolved.

  2. monitoringOct 29, 2025, 01:06 UTC

    The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

  3. identifiedOct 28, 2025, 23:59 UTC

    The engineering team is in the final stages of releasing the mitigation to production.

  4. identifiedOct 28, 2025, 22:52 UTC

    The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

  5. identifiedOct 28, 2025, 22:27 UTC

    The engineering team is deploying a mitigation.

  6. identifiedOct 28, 2025, 21:50 UTC

    The engineering team is preparing to deploy a mitigation.

  7. identifiedOct 28, 2025, 21:22 UTC

    The engineering team is continuing to work on a mitigation.

  8. identifiedOct 28, 2025, 20:58 UTC

    We identified the issue and the engineering team is working on a mitigation.

  9. investigatingOct 28, 2025, 20:41 UTC

    We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history

1Password outage on Oct 28, 2025: Some MSP users are unable to access Managed Companies · APIStatus.watch