1Password reported this major-impact incident on its official status page on Sep 23, 2025, 21:24 UTC. It was resolved after 4h 43m.
Right now 1Password is operational. Live 1Password status →
# **Provisioning Invites could not be accepted** **Date of Incident:** 2025-09-23 **Time of Incident \(UTC\):** 17:18 - 00:46 **Service\(s\) Affected:** Sign Up **Impact Duration:** 7h 28m ## **Summary** For 7 hours and 28 minutes, 1Password Provisioning invites could not be accepted, presenting to the user as an invite expiry. Invites could not be accepted due to a web browser routing defect that was not caught during development, review, or release. First identified by customer reports approximately two and a half hours after release, the issue was escalated to development teams and an incident was immediately called. The root cause was identified as a defect introduced by a web client modification, and a fix was created, tested, and released. By 00:46 UTC, the fix was deployed to all environments and service was fully restored. ## **Impact on Customers** * **Sign-up:** Provisioning invites could not be accepted. * **Number of Affected Customers \(approximate\):** 100%
This incident has been resolved.
A fix has been deployed and we are now monitoring the results.
Our engineering team has identified the issue and are currently working on deploying a fix.
Invite links are currently returning an error when attempting to accept an invite from provisioning. Our engineering team is actively investigating.
Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history