Amplitude outage: Custom Metrics – Metric Details Page Unavailable

Affected components

• Web Reporting

1. resolvedJul 13, 2026, 14:59 UTC

   The incident has been resolved and the Custom Metrics metrics details page displays normally now.

2. monitoringJul 13, 2026, 14:32 UTC

   A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.

3. identifiedJul 13, 2026, 14:05 UTC

   We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.

4. investigatingJul 13, 2026, 11:41 UTC

   Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Amplitude's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Inngest: Issues Affecting Function Triggering from EventsMajor · Jul 10, 2026, 17:44 UTC
• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• Sentry: Ingestion delays in USMinor · Jul 13, 2026, 11:51 UTC
• Elasticsearch: Elastic Cloud authentication issues using Microsoft login credentialsMinor · Jul 13, 2026, 12:15 UTC

How often does Amplitude have incidents?

Amplitude reported 17 incidents in the last 90 days, 7 of them major or critical. A typical incident lasted 2h 23m. See Amplitude's uptime and incident history