Minor impactResolvedDevOps

Bitbucket incident: Degraded website performance for some customers.

Bitbucket reported this minor-impact incident on its official status page on Feb 20, 2025, 11:52 UTC. It was resolved after 10h 7m.

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Feb 20, 2025, 11:52 UTC
started
Feb 20, 2025, 22:00 UTC
resolved
10h 7m
duration
Minor
impact

Affected components

  • Website
  1. resolvedFeb 20, 2025, 22:00 UTC

    After monitoring, this incident is now resolved. If you continue to see issues, please ensure you are not using a stale / old tab and are loading a fresh version of Bitbucket in your browser.

  2. monitoringFeb 20, 2025, 18:44 UTC

    We have rolled out a fix for this issue and are seeing recovery for Bitbucket users. Please refresh the page and it should fix the issue. We are currently monitoring the fix and further investigating root cause.

  3. identifiedFeb 20, 2025, 14:05 UTC

    We've identified an issue with some customers DNS configuration not resolving Atlassian domains correctly. If you are experiencing errors accessing Bitbucket, we advise allowlisting the following domains in your DNS configuration: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ We are still investigating the issue with vendors and will update statuspage as we learn more.

  4. identifiedFeb 20, 2025, 12:57 UTC

    We've identified an issue with some customers DNS configuration that can be blocking some Bitbucket assets. We are still investigating and will update statuspage with more information shortly.

  5. investigatingFeb 20, 2025, 11:52 UTC

    We are currently investigating an issue impacting some customers who are seeing intermittent errors accessing the Bitbucket.org website.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Bitbucket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Bitbucket have incidents?

Bitbucket reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 28m. See Bitbucket's uptime and incident history

Bitbucket incident on Feb 20, 2025: Degraded website performance for some customers. · APIStatus.watch