Bitbucket incident: Bitbucket has degraded performance

Affected components

• API
• Authentication and user management
• Email delivery
• Git LFS
• Git via HTTPS
• Git via SSH
• Pipelines
• Purchasing & Licensing
• Signup
• Source downloads
• Webhooks
• Website

1. postmortemMar 3, 2025, 17:02 UTC

   ### SUMMARY On February 11, 2025, between 15:41 and 16:26 UTC, Atlassian customers using Bitbucket Cloud experienced workspace access errors \(HTTP 404\) when attempting to access the website, API, and Git over HTTPS/SSH. The event was triggered by a failure in our feature flagging service, which inadvertently blocked some users from core services. The incident was detected within eight minutes by automated monitoring and was resolved 45 minutes later once a change to a feature flag configuration had been fully deployed. ### **IMPACT** A subset of Bitbucket Cloud users were unable to access their workspace. When trying to access their Bitbucket cloud repository through the website, API, or CLI, these users would have seen a 404 error message. ### **ROOT CAUSE** An upstream failure in a feature flagging service resulted in Bitbucket’s application logic not working correctly. This resulted in access errors for a subset of customers. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We kn

2. resolvedFeb 11, 2025, 17:16 UTC

   Between 11/Feb/25 3:41 PM UTC and 11/Feb/25 4:26 PM UTC, some customers for Bitbucket cloud experienced degraded performance and 400 errors. We have mitigated the problem and would take steps to avoid this issue in the future. We will be publishing a public PIR on this incident in this status page, once it becomes available The issue has been resolved and all the services are operating normally.

3. investigatingFeb 11, 2025, 16:12 UTC

   We are investigating reports of intermittent errors and performance degration for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Bitbucket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Bitbucket have incidents?

Bitbucket reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 28m. See Bitbucket's uptime and incident history