Claude incident: Delays in credit purchases

Affected components

• Claude Console (platform.claude.com)

1. resolvedSep 2, 2026, 01:24 UTC

   This issue has been resolved.

2. monitoringSep 1, 2026, 23:26 UTC

   We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Claude's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Replication bug causing slow recoveriesMajor · Sep 1, 2026, 08:16 UTC
• Shippo: Elevated error rates for the FedEX Transaction servicesMajor · Sep 1, 2026, 23:26 UTC
• Elasticsearch: Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsMajor · Sep 2, 2026, 00:04 UTC
• Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El SalvadorMinor · Aug 21, 2026, 21:20 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Aug 26, 2026, 14:48 UTC
• OVHcloud: [EU-SOUTH-MIL][Containers & Orchestration] - Managed Private Registry incident notificationMinor · Aug 26, 2026, 15:00 UTC
• Snowflake: INC20000150Minor · Aug 28, 2026, 00:07 UTC
• Snyk: Partial Broker Service DegradationMinor · Aug 30, 2026, 14:32 UTC
• Twilio: SMS Delivery Failures from Twilio to Telma MadagascarMinor · Aug 30, 2026, 23:34 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United StatesMinor · Aug 31, 2026, 20:30 UTC

How often does Claude have incidents?

Claude reported 85 incidents in the last 90 days, 32 of them major or critical. A typical incident lasted 1h 7m. See Claude's uptime and incident history