Minor impactResolvedAI/ML

Claude incident: Degraded performance on platform.claude.com and Claude for Microsoft Office 365

Claude reported this minor-impact incident on its official status page on Sep 1, 2026, 17:05 UTC. It was resolved after 1h 2m.

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Sep 1, 2026, 17:05 UTC
started
Sep 1, 2026, 18:07 UTC
resolved
1h 2m
duration
Minor
impact

Affected components

  • Claude Console (platform.claude.com)
  • claude.ai

Timeline

updates from Claude's status page ↗
  1. resolvedSep 1, 2026, 18:07 UTC

    This issue has been resolved.

  2. monitoringSep 1, 2026, 17:52 UTC

    We are seeing success rates recover across affected services. Core inference and the API are not impacted.

  3. investigatingSep 1, 2026, 17:05 UTC

    We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Claude's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Claude have incidents?

Claude reported 85 incidents in the last 90 days, 32 of them major or critical. A typical incident lasted 1h 7m. See Claude's uptime and incident history

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Claude incident on Sep 1, 2026: Degraded performance on platform.claude.com and Claude for Microsoft Office 365 · APIStatus.watch