Cloudflare outage: Cloudflare Zero Trust connectivity

Affected components

• Dashboard
• Zero Trust

1. resolvedOct 20, 2026, 06:32 UTC

   This incident has been resolved.

2. monitoringOct 20, 2026, 06:14 UTC

   The Cloudflare Access API has been fully restored, with error rates and latency returning to normal levels. We continue to monitor these services.

3. monitoringOct 20, 2026, 05:46 UTC

   The Cloudflare Access API continues to experience higher-than-normal error rates and increased latency. We are working to resolve the remaining API issues. Edge functionality, including Access logins and Cloudflare Secure Web Gateway connectivity, has been fully restored. We continue to monitor these services.

4. monitoringOct 20, 2026, 04:44 UTC

   A fix has been implemented and we are monitoring the results.

5. identifiedOct 20, 2026, 04:40 UTC

   The issue has been identified and a fix is being implemented.

6. investigatingOct 20, 2026, 04:22 UTC

   We are continuing to investigate the issue.

7. investigatingOct 20, 2026, 04:09 UTC

   We are continuing to investigate the issue.

8. investigatingOct 20, 2026, 03:47 UTC

   We are continuing to investigate the issue.

9. investigatingOct 20, 2026, 03:20 UTC

   Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision. This impacts all onramps to Cloudflare One Gateway. Cloudflare One Gateway policies with no identity policy are unaffected. We are also seeing impact to the Cloudflare Dashboard and are investigating further.

What APIStatus.watch saw

• Oct 20, 2026, 03:25 UTCoperational → major outage
• Oct 20, 2026, 06:35 UTCmajor outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• 1Password: High error rate on 1Password.comMajor · Oct 16, 2026, 23:45 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom BrazilMinor · Oct 19, 2026, 02:41 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to BrazilMinor · Oct 19, 2026, 13:29 UTC
• Twilio: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in ItalyMinor · Oct 19, 2026, 16:53 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United StatesMinor · Oct 19, 2026, 20:26 UTC
• Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone NumbersMinor · Oct 20, 2026, 02:05 UTC

How often does Cloudflare have incidents?

Cloudflare reported 97 incidents in the last 90 days, 10 of them major or critical. A typical incident lasted 1h 46m. See Cloudflare's uptime and incident history