Shopify incident: Some merchants encountering error messages when trying to login to their admins

Affected components

• Admin

1. monitoringOct 8, 2026, 14:56 UTC

   This issue has been resolved and is being monitored.

2. investigatingOct 8, 2026, 14:49 UTC

   Merchants may experience issues when trying to login to the Shopify admin. This includes a refresh authentication, or the ability to complete signup.

What APIStatus.watch saw

• Oct 8, 2026, 14:53 UTCoperational → degraded
• Oct 8, 2026, 15:38 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Shippo: La Poste and Colissimo's Transaction & Tracking API OutageCritical · Oct 8, 2026, 21:43 UTC
• Anthropic: Elevated errors on platform.claude.comMajor · Oct 7, 2026, 13:25 UTC
• ElevenLabs: Agent SIP Conversation DisruptionMajor · Oct 8, 2026, 15:19 UTC
• ElevenLabs: Increased Dubbing Latency and Failure RateMajor · Oct 8, 2026, 16:09 UTC
• Elasticsearch: Delayed or Unavailable project operation in GCP us-central1Major · Oct 8, 2026, 16:42 UTC
• Sanity: Elevated listener latency affecting Studio performanceMajor · Oct 8, 2026, 18:27 UTC
• Shippo: Elevated error rate on Canada Post Shipment APIMajor · Oct 9, 2026, 08:39 UTC
• OVHcloud: [GRA][Compute - Instance] - Compute Instance Incident NotificationMajor · Oct 9, 2026, 10:34 UTC
• CircleCI: Delay in data appearing in UI and APIMajor · Oct 9, 2026, 11:33 UTC

How often does Shopify have incidents?

Shopify reported 1 incident in the last 90 days. See Shopify's uptime and incident history