Cloudinary incident: Add-on installations are unavailable

Affected components

• Billing
• Third-Party - Add-ons

1. resolvedJul 29, 2026, 14:58 UTC

   This incident has been resolved.

2. monitoringJul 29, 2026, 14:00 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingJul 29, 2026, 13:35 UTC

   Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Akamai: NetStorage Issues in EuropeMinor · Jul 29, 2026, 14:48 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history