Cloudinary incident: Degraded performances when using the Media Library

Affected components

• Digital Asset Management (DAM)
• Media Library Widget

1. resolvedJan 8, 2026, 17:05 UTC

   This incident has been resolved.

2. monitoringJan 8, 2026, 15:56 UTC

   Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.

3. investigatingJan 8, 2026, 15:47 UTC

   Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Multiple customers are reporting networking instability in the Azure West Europe regionMajor · Jan 8, 2026, 12:30 UTC
• Confluence: Confluence site unreachable for some usersMajor · Jan 8, 2026, 15:27 UTC
• PlanetScale: Insights ingestion delayedMinor · Jan 8, 2026, 16:30 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history