Confluence outage: Confluence site unreachable for some users

Affected components

• Administration
• Android App
• Authentication and User Management
• Cloud to Cloud Migrations - Copy Product Data
• Comments
• Confluence Automations
• Create and Edit
• Marketplace Apps
• Notifications
• Purchasing & Licensing
• Search
• Server to Cloud Migrations - Copy Product Data
• Signup
• View Content
• iOS App

1. postmortemJan 28, 2026, 01:49 UTC

   ### Summary On Jan 08, 2026 between 14:54 UTC and 16:30 UTC, Atlassian customers using Confluence Cloud product\(s\) experienced degraded service with view/edit page experiences. The event was triggered by database overload due to an unexpected large burst of traffic. The database overload was the result of a configuration change, which led to a sudden spike in database connections, which impacted a subset of customers in a single partition in the us-east region. The incident was detected within 1 minute by by automated monitoring systems and mitigated by reducing the number of web server hosts connecting to the database layer, which put Atlassian systems into a known good state. The total time to resolution was about 1 hour and 26 minutes. ### **IMPACT** The overall impact was between Jan 08, 2026, 14:54 UTC and 16:30 UTC on Confluence Cloud products. The incident caused service disruption to customers in a single partition in the us-east region impacting the ability to view and ed

2. resolvedJan 8, 2026, 19:09 UTC

   On Thursday, January 8, 2026, affected Confluence Cloud users in us-east-1 region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

3. monitoringJan 8, 2026, 16:36 UTC

   The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.

4. monitoringJan 8, 2026, 16:35 UTC

   The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.

5. investigatingJan 8, 2026, 15:27 UTC

   We are actively investigating reports of a partial service disruption affecting Confluence Cloud for some customers. We'll share updates here in an hour or as more information is available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Multiple customers are reporting networking instability in the Azure West Europe regionMajor · Jan 8, 2026, 12:30 UTC
• Cloudinary: Degraded performances when using the Media LibraryMinor · Jan 8, 2026, 15:47 UTC
• PlanetScale: Insights ingestion delayedMinor · Jan 8, 2026, 16:30 UTC

How often does Confluence have incidents?

Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history