Cloudinary incident: Delivery hostname res.cloudinary.com is blocked in Indonesia

Affected components

• Media Delivery

1. resolvedNov 27, 2025, 09:12 UTC

   This incident has been resolved.

2. monitoringNov 25, 2025, 08:01 UTC

   Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.

3. investigatingNov 21, 2025, 18:47 UTC

   To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames

4. investigatingNov 21, 2025, 16:36 UTC

   We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.

5. investigatingNov 21, 2025, 08:17 UTC

   Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Convex: Elevated error rates for a subset of instancesMajor · Nov 21, 2025, 22:15 UTC
• Pinecone: [Serverless][AWS][us-east-1] 5xx errors on some read path operationsMajor · Nov 24, 2025, 17:28 UTC
• Confluence: Multiple Atlassian services experiencing degraded performanceMinor · Nov 21, 2025, 14:55 UTC
• Mailgun: Delayed Logs in EU RegionMinor · Nov 27, 2025, 08:46 UTC
• Vimeo: increased-bufferingMinor · Nov 27, 2025, 09:06 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history