Minor impactResolvedMedia

Cloudinary incident: Elevated error rates in Cloudinary Background Removal

Cloudinary reported this minor-impact incident on its official status page on Aug 7, 2025, 02:09 UTC. It was resolved after 5h 24m.

Right now Cloudinary is operational. Live Cloudinary status →

🔔 Get alerted when Cloudinary has issuesFree · email alerts · no credit card
Aug 7, 2025, 02:09 UTC
started
Aug 7, 2025, 07:33 UTC
resolved
5h 24m
duration
Minor
impact

Affected components

  • Media Transformation API - AP
  • Media Transformation API - EU
  • Media Transformation API - US

Timeline

updates from Cloudinary's status page ↗
  1. resolvedAug 7, 2025, 07:33 UTC

    This incident has been resolved.

  2. monitoringAug 7, 2025, 03:41 UTC

    A fix has been implemented and we are monitoring the results.

  3. investigatingAug 7, 2025, 02:09 UTC

    We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history

← Previous: Modules in Video App and the developer dashboard are not loading (Jul 13, 2025)Next: Collections are not being detected (Aug 13, 2025) →
Cloudinary incident on Aug 7, 2025: Elevated error rates in Cloudinary Background Removal · APIStatus.watch