Minor impactResolvedMedia

Cloudinary incident: Modules in Video App and the developer dashboard are not loading

Cloudinary reported this minor-impact incident on its official status page on Jul 13, 2025, 18:29 UTC. It was resolved after 32 min.

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Jul 13, 2025, 18:29 UTC
started
Jul 13, 2025, 19:00 UTC
resolved
32 min
duration
Minor
impact

Affected components

  • Digital Asset Management (DAM)

Timeline

updates from Cloudinary's status page ↗
  1. resolvedJul 13, 2025, 19:00 UTC

    This incident has been resolved.

  2. monitoringJul 13, 2025, 18:43 UTC

    A fix has been implemented and we are monitoring the results.

  3. identifiedJul 13, 2025, 18:29 UTC

    An issue has been identified in the Video App and Developer Dashboard resulting in modules not loading that began at 9 UTC. A Fix is being actively worked on and will be deployed within the hour.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history

← Previous: Degraded Performance for our Media Delivery Service (Jul 7, 2025)Next: Elevated error rates in Cloudinary Background Removal (Aug 7, 2025) →
Cloudinary incident on Jul 13, 2025: Modules in Video App and the developer dashboard are not loading · APIStatus.watch