Cloudinary incident: Webhook Notification Delivery Delays

Affected components

• Webhooks / HTTP notifications - US

1. resolvedJul 4, 2025, 08:52 UTC

   After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.

2. monitoringJul 3, 2025, 16:52 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingJul 3, 2025, 14:51 UTC

   We are aware that webhook notifications aren't being received and are investigating it.

4. monitoringJul 3, 2025, 11:55 UTC

   A fix has been implemented and we are monitoring the results.

5. investigatingJul 3, 2025, 10:37 UTC

   We are continuing to investigate this issue.

6. investigatingJul 3, 2025, 10:13 UTC

   We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history