Cloudinary incident: Media Processing and transformations related to AI is currently down.

Affected components

• Admin API - AP
• Admin API - EU
• Admin API - US
• Media Transformation API - AP
• Media Transformation API - EU
• Media Transformation API - US
• Upload API - AP
• Upload API - EU
• Upload API - US

1. resolvedJun 29, 2025, 14:34 UTC

   This incident has been resolved.

2. monitoringJun 29, 2025, 12:15 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedJun 29, 2025, 11:58 UTC

   We want to inform you that starting 9:30 UTC, we've been investigating Media Processing and transformations related to AI that is affecting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution. This may result in processing errors and delays when applying eager, "on-the-fly", or explicit transformations related to media processing and AI.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history