Cloudinary incident: Intermittent errors with our Aspose add-on

Affected components

• Third-Party - Add-ons

1. resolvedJun 17, 2025, 23:38 UTC

   At approximately Jun 17 22:10:46 UTC 2025, the Aspose add-on intermittent issue has been resolved. Customers should no longer experience issues with file-related conversions when calling the Aspose service.

2. identifiedJun 17, 2025, 15:01 UTC

   The issue appears to be related to timeouts when awaiting a response from the Aspose service. Failed requests are retried automatically and most succeed upon retry, so the Add-on may appear to work as normal but with slower responses than usual. We're continuing to monitor the issue and will provide updates when we have more information to share.

3. investigatingJun 17, 2025, 10:04 UTC

   From 9:30am UTC, customers who are using the Aspose addon might experience some errors. We are actively working on it and will update with any insights.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Smartsheet: Admin Center page is not reachableMajor · Jun 17, 2025, 10:19 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history