Minor impactResolvedCollaboration

Confluence incident: Degraded performance of Cloud Products when selecting users or teams

Confluence reported this minor-impact incident on its official status page on Feb 20, 2026, 04:14 UTC. It was resolved after 8h 12m.

Right now Confluence is operational. Live Confluence status →

🔔 Get alerted when Confluence has issuesFree · email alerts · no credit card
Feb 20, 2026, 04:14 UTC
started
Feb 20, 2026, 12:26 UTC
resolved
8h 12m
duration
Minor
impact

Affected components

  • Administration
  • Android App
  • Authentication and User Management
  • Cloud to Cloud Migrations - Copy Product Data
  • Comments
  • Confluence Automations
  • Create and Edit
  • Marketplace Apps
  • Notifications
  • Purchasing & Licensing
  • Search
  • Server to Cloud Migrations - Copy Product Data
  • Signup
  • View Content
  • iOS App
  1. resolvedFeb 20, 2026, 12:26 UTC

    This issue has been resolved and all services are functional.

  2. identifiedFeb 20, 2026, 12:26 UTC

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  3. identifiedFeb 20, 2026, 07:13 UTC

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  4. identifiedFeb 20, 2026, 04:14 UTC

    Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Confluence have incidents?

Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history

Confluence incident on Feb 20, 2026: Degraded performance of Cloud Products when selecting users or teams · APIStatus.watch