Confluence outage: Issues affecting user syncing, Atlassian Administration

Affected components

• Authentication and User Management

1. resolvedJun 25, 2025, 10:57 UTC

   Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

2. monitoringJun 25, 2025, 10:41 UTC

   We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

3. identifiedJun 25, 2025, 10:21 UTC

   We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

4. investigatingJun 25, 2025, 09:38 UTC

   We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Bitbucket: Bitbucket is slow in responding to customersMinor · Jun 25, 2025, 07:52 UTC

How often does Confluence have incidents?

Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history