Bitbucket incident: Bitbucket is slow in responding to customers

Affected components

• API
• Authentication and user management
• Email delivery
• Git LFS
• Git via HTTPS
• Git via SSH
• Pipelines
• Purchasing & Licensing
• Signup
• Source downloads
• Webhooks
• Website

1. resolvedJun 25, 2025, 10:11 UTC

   Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

2. monitoringJun 25, 2025, 09:50 UTC

   We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

3. identifiedJun 25, 2025, 09:31 UTC

   We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

4. investigatingJun 25, 2025, 07:52 UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Bitbucket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluence: Issues affecting user syncing, Atlassian AdministrationMajor · Jun 25, 2025, 09:38 UTC

How often does Bitbucket have incidents?

Bitbucket reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 28m. See Bitbucket's uptime and incident history