Confluent Cloud outage: Multiple Confluent Cloud services are in a degraded state - GCP EU-West2

Affected components

• Confluent Cloud

1. resolvedOct 20, 2026, 18:27 UTC

   This incident is resolved as of 18:15 UTC on October 20. Confluent Cloud in GCP EU-West2 region is operating normally.

2. monitoringOct 20, 2026, 14:51 UTC

   We are continuing to monitor for any further issues.

3. monitoringOct 20, 2026, 14:46 UTC

   The underlying GCP issue has been mitigated. Confluent Cloud Kafka clusters in the affected zone are fully operational and Connect and Flink workloads have recovered. We are monitoring to confirm stability and working to restore the few remaining impacted resources.

4. investigatingOct 20, 2026, 12:55 UTC

   We are currently working to restore the impacted services. Most customers should be able to use Confluent Cloud services normally.

5. investigatingOct 20, 2026, 08:02 UTC

   Some customer may observe issues with Confluent Cloud services in EU-West2 region. This is due to ongoing issues with GCP EU-West2

What APIStatus.watch saw

• Oct 20, 2026, 14:50 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: INC20000294Critical · Oct 20, 2026, 06:34 UTC
• 1Password: High error rate on 1Password.comMajor · Oct 16, 2026, 23:45 UTC
• Elasticsearch: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)Major · Oct 20, 2026, 06:51 UTC
• Grafana Cloud: Some GCK6 App Project Pages are Failing to LoadMajor · Oct 20, 2026, 14:36 UTC
• Sentry: Sentry.io not loadingMajor · Oct 20, 2026, 18:20 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom BrazilMinor · Oct 19, 2026, 02:41 UTC

How often does Confluent Cloud have incidents?

Confluent Cloud reported 16 incidents in the last 90 days, 12 of them major or critical. A typical incident lasted 3h 49m. See Confluent Cloud's uptime and incident history