Datadog incident: Delayed events triggered by emails

Affected components

• Incident Response

1. resolvedSep 20, 2026, 06:53 UTC

   The issue is now resolved. All events from emails are being timely processed and we went through the backfill.

2. investigatingSep 20, 2026, 05:17 UTC

   We are investigating increased latency processing Events coming from inbound emails. As a result of this issue, some users may see delays or gaps in the event stream or for event queries on dashboards and for events based workflows such as on-call notifications

What APIStatus.watch saw

• Sep 20, 2026, 05:20 UTCoperational → degraded
• Sep 20, 2026, 06:55 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Shippo: Elevated error rate on Canada Post Shipment APIMajor · Sep 20, 2026, 05:56 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Notion: Some connected content results unavailable in Notion AIMinor · Sep 17, 2026, 14:07 UTC
• Snyk: Snyk Daily Recurring Tests DelayedMinor · Sep 18, 2026, 06:40 UTC
• Resend: Degraded performanceMinor · Sep 18, 2026, 18:26 UTC

How often does Datadog have incidents?

Datadog reported 12 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 47 min. See Datadog's uptime and incident history