ElevenLabs incident: Media not loading across several products

1. resolvedAug 24, 2026, 18:43 UTC

   Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.

2. identifiedAug 24, 2026, 17:12 UTC

   Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.

3. identifiedAug 24, 2026, 14:53 UTC

   We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.

4. identifiedAug 24, 2026, 11:42 UTC

   The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.

5. identifiedAug 24, 2026, 10:18 UTC

   We have located the cause of the elevated errors, and we are working on a fix.

6. investigatingAug 24, 2026, 08:49 UTC

   We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ElevenLabs's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does ElevenLabs have incidents?

ElevenLabs reported 19 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 34m. See ElevenLabs's uptime and incident history