Grafana Cloud incident: Some Grafana Instances Experiencing Issues Coming Online after Restart

Affected components

• AWS Australia - prod-au-southeast-1
• AWS Australia - prod-au-southeast-2
• AWS Brazil - prod-sa-east-1
• AWS Canada - prod-ca-east-0
• AWS Canada prod-ca-central-1
• AWS East (VA) prod-us-east-1
• AWS Germany - prod-eu-west-2
• AWS Germany - prod-eu-west-4
• AWS Germany prod-eu-central-1
• AWS India - prod-ap-south-1
• AWS Indonesia - prod-ap-southeast-2
• AWS Indonesia - prod-ap-southeast-3
• AWS Ireland - prod-eu-west-6
• AWS Ireland eu-west-1
• AWS Japan - prod-ap-northeast-0
• AWS Singapore - prod-ap-southeast-1
• AWS Sweden - prod-eu-north-0
• AWS Sweden eu-north-1
• AWS Switzerland - prod-eu-central-0
• AWS Switzerland eu-central-2
• AWS UAE - prod-me-central-1
• AWS UK - prod-gb-south-1
• AWS US East (OH) - prod-us-east-0
• AWS US East (OH) - prod-us-east-2
• AWS US East (VA) - prod-us-east-3

1. resolvedOct 23, 2026, 18:16 UTC

   This incident has been resolved.

2. monitoringOct 23, 2026, 16:16 UTC

   A fix as been implemented and Hosted Grafana instances are back to normal levels. We will continue to monitor the issue.

3. identifiedOct 23, 2026, 15:04 UTC

   We are continuing to work on a fix for this issue.

4. identifiedOct 23, 2026, 13:33 UTC

   Starting at approximately 12:37 UTC, a some Hosted Grafana instances across multiple regions have been experiencing availability issues. Our team has identified the root cause and a fix is currently in progress. Affected instances will recover automatically once the fix has been applied. No action is required on your end. We will provide further updates as they become available and apologize for any disruption this may cause.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 53 incidents in the last 90 days, 17 of them major or critical. A typical incident lasted 2h 33m. See Grafana Cloud's uptime and incident history