Grafana Cloud outage: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

Affected components

• AWS Germany - prod-eu-west-2
• AWS Germany - prod-eu-west-2: Ingestion

1. resolvedOct 23, 2026, 10:16 UTC

   Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

2. investigatingOct 23, 2026, 09:31 UTC

   We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.

What APIStatus.watch saw

• Oct 23, 2026, 09:33 UTCoperational → partial outage
• Oct 23, 2026, 10:18 UTCpartial outage → operational

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 52 incidents in the last 90 days, 17 of them major or critical. A typical incident lasted 2h 24m. See Grafana Cloud's uptime and incident history