Grafana Cloud incident: IRM Unable to Send SMS to Austrian Numbers

Affected components

• Incident Management and Response (IRM)

1. identifiedOct 5, 2026, 21:47 UTC

   The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.

2. investigatingOct 5, 2026, 16:17 UTC

   We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.

What APIStatus.watch saw

• Oct 5, 2026, 16:03 UTCdegraded → operational
• Oct 5, 2026, 16:18 UTCoperational → degraded

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 63 incidents in the last 90 days, 22 of them major or critical. A typical incident lasted 2h 23m. See Grafana Cloud's uptime and incident history