Minor impactOngoingCommunication

Zoom incident: Service Degradation Affecting Customer Using Polycom Devices Going Offline

Zoom reported this minor-impact incident on its official status page on Sep 25, 2026, 17:45 UTC. It has not been marked resolved yet.

Right now Zoom is degraded. Live Zoom status →

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Sep 25, 2026, 17:45 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • Devices (Softphones/Deskphones)
  1. identifiedOct 3, 2026, 01:31 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  2. identifiedOct 2, 2026, 01:31 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  3. identifiedOct 1, 2026, 01:33 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  4. identifiedSep 30, 2026, 01:30 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  5. identifiedSep 29, 2026, 01:22 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  6. identifiedSep 28, 2026, 01:19 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  7. identifiedSep 27, 2026, 10:44 UTC

    A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.

  8. identifiedSep 27, 2026, 04:01 UTC

    We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  9. identifiedSep 26, 2026, 20:01 UTC

    We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  10. identifiedSep 26, 2026, 13:51 UTC

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  11. identifiedSep 26, 2026, 05:32 UTC

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  12. identifiedSep 26, 2026, 01:31 UTC

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  13. identifiedSep 25, 2026, 22:31 UTC

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  14. identifiedSep 25, 2026, 20:20 UTC

    The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.

  15. investigatingSep 25, 2026, 19:11 UTC

    We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

  16. investigatingSep 25, 2026, 17:45 UTC

    We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

  • Sep 25, 2026, 18:05 UTCdegraded → operational
  • Sep 25, 2026, 19:15 UTCoperational → degraded

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history

Zoom incident on Sep 25, 2026: Service Degradation Affecting Customer Using Polycom Devices Going Offline · APIStatus.watch