Grafana Cloud outage: Frontend Observability Outage in prod-eu-west-2

Affected components

• AWS Germany - prod-eu-west-2

1. resolvedOct 27, 2026, 16:24 UTC

   This incident has been resolved.

2. investigatingOct 27, 2026, 15:56 UTC

   We are currently investigating an issue impacting Frontend Observability since 15:20 UTC. We will provide another update as soon as we have more to share.

What APIStatus.watch saw

• Oct 27, 2026, 15:59 UTCoperational → major outage
• Oct 27, 2026, 16:29 UTCmajor outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Sanity: API & API CDN timeouts for small subset of customersMajor · Oct 27, 2026, 14:33 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United StatesMinor · Oct 26, 2026, 20:29 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United StatesMinor · Oct 26, 2026, 20:57 UTC
• Twilio: SMS Delivery Failures between a Subset of Twilio Phone Numbers and Multiple Networks in BrazilMinor · Oct 26, 2026, 23:55 UTC
• OVHcloud: [EU-WEST-PAR-A][Storage] - Volume Ceph incident notificationMinor · Oct 27, 2026, 07:30 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 08:37 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 53 incidents in the last 90 days, 17 of them major or critical. A typical incident lasted 2h 42m. See Grafana Cloud's uptime and incident history