Imgix incident: Elevated rendering errors

Affected components

• Rendering Infrastructure
• Web Administration Tools

1. resolvedMay 20, 2025, 16:10 UTC

   This incident has been resolved.

2. monitoringMay 20, 2025, 16:01 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedMay 20, 2025, 15:57 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingMay 20, 2025, 15:40 UTC

   We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information. Previously cached derivatives are not impacted.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Imgix's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Imgix have incidents?

Imgix reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 51 min. See Imgix's uptime and incident history