Imgix reported this minor-impact incident on its official status page on Mar 17, 2025, 05:48 UTC. It was resolved after 1d 13h.
Right now Imgix is operational. Live Imgix status →
# What happened Between **March 17th, 5:48 AM UTC** and **March 18th, 6:56 PM UTC**, the Asset Manager experienced an indexing outage. During this period, newly uploaded assets and a very small percentage of pre-existing assets were not appearing in the Asset Manager UI. These assets were still successfully uploaded to the Origin and were accessible via the Rendering API. # How it happened An unannounced maintenance from our upstream provider caused a node failure in our Asset Manager infrastructure, resulting in the temporary loss of indexed asset data. # What went wrong Several things went wrong during this incident: * Our service provider failed to notify us of the maintenance window * Our Asset Manager infrastructure was not adequately provisioned to tolerate failures during the maintenance * A large amount of data was required to be restored, resulting in a severely prolonged restoration process # What we are doing to address this incident * We have migrated and optimized
The root problem of the incident has been resolved. Some assets may still return an error. Please get in touch with [email protected] if you are experiencing issues
We have identified an issue affecting the Imgix Asset Manager. Users may experience difficulties searching for previously indexed assets and delays in indexing new assets. A fix is currently in progress. The rendering service remains unaffected.
Our 5-minute checks didn't record a change in Imgix's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Imgix reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 51 min. See Imgix's uptime and incident history