Intercom reported this minor-impact incident on its official status page on Apr 11, 2026, 15:48 UTC. It has since been resolved.
Right now Intercom is operational. Live Intercom status →
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour
We experienced elevated 5xx errors with our help center product between 16:00 UTC to 16:40 UTC. The issue has been resolved and all functionality should be back to normal. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour.
Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history