Intercom reported this major-impact incident on its official status page on Apr 8, 2026, 18:22 UTC. It was resolved after 13h 13m.
Right now Intercom is operational. Live Intercom status →
Between ~18.00 - ~23.00 UTC on the 8th April, a subset of customers experienced intermittent issues with email forwarding in the Intercom Inbox. During the incident Google has an incident open related to delivery issue that was impacting inbound support emails. The team continues to confirm root cause with an RCA to follow. This issue should now be resolved and all services are restored to normal functionality.
We are seeing a subset of customers intermittently affected by delays in email forwarding in the Intercom Inbox. Our team is actively investigating the issue. We’ll update you here as soon as we have more specific information.
We're seeing issues with Intercom related to Inbox and email forwarding specifically across all regions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history