Minor impactResolvedCloud

Linode incident: Service Issue - Linode API/CLI

Linode reported this minor-impact incident on its official status page on Jul 14, 2026, 12:21 UTC. It was resolved after 7h 5m.

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Jul 14, 2026, 12:21 UTC
started
Jul 14, 2026, 19:26 UTC
resolved
7h 5m
duration
Minor
impact

Affected components

  • Cloud Manager and API
  1. postmortemJul 16, 2026, 18:13 UTC

    On July 14, 2026, at 10:57 UTC, Akamai identified an increase in 502 errors and latency affecting customers using the Linode API, CLI, and Cloud Manager. This disruption resulted in moderate service impact, with customers reporting elevated error rates. Our initial investigation traced the issue to latency with IAM services, which was resolved, but elevated errors persisted.  Further analysis by relevant subject matter experts determined that the incident was triggered by a manual failback to the Cloud IAM primary load balancer from the secondary load balancer. This action was prompted by a warning alert indicating that the secondary load balancer was acting as the keepalived master. The manual process of starting and stopping services to initiate the failback differed from the automated process and led to a cascade of stale GRPC connections, causing increased latency and API errors. Restarting the API servers cleared the stale connections and restored normal operations. Customer impa

  2. resolvedJul 14, 2026, 19:26 UTC

    We haven't observed any additional issues with the Cloud Manager, API, or CLI, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected] for assistance.

  3. monitoringJul 14, 2026, 18:36 UTC

    We are continuing to monitor for any further issues.

  4. monitoringJul 14, 2026, 16:06 UTC

    We are continuing to monitor for any further issues.

  5. monitoringJul 14, 2026, 13:11 UTC

    At this time we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a>, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected].

  6. identifiedJul 14, 2026, 12:58 UTC

    Our team has identified the issue affecting the Cloud Manager and API. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

  7. investigatingJul 14, 2026, 12:21 UTC

    Our team is investigating an emerging service issue affecting the API and CLI. We will share additional updates as we have more information.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Linode's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Linode have incidents?

Linode reported 10 incidents in the last 90 days. A typical incident lasted 2h 15m. See Linode's uptime and incident history

Linode incident on Jul 14, 2026: Service Issue - Linode API/CLI · APIStatus.watch