Mux outage: Video Playback Issues

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedJul 14, 2026, 20:01 UTC

   This incident has been resolved.

2. monitoringJul 14, 2026, 18:03 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedJul 14, 2026, 17:43 UTC

   We are continuing to work on a fix for this issue.

4. identifiedJul 14, 2026, 17:13 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingJul 14, 2026, 17:09 UTC

   We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Sentry: Error ingestion degraded in DE regionCritical · Jul 14, 2026, 14:44 UTC
• ElevenLabs: Speech Engine Conversation FailuresMajor · Jul 14, 2026, 17:27 UTC
• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• DigitalOcean: Serverless Inference - Gemma4 Latency Issues Causing Timeouts & Slow ResponsesMinor · Jul 13, 2026, 19:04 UTC
• CircleCI: Issues with network routing for Mac jobsMinor · Jul 13, 2026, 21:52 UTC
• Linode: Service Issue - Linode API/CLIMinor · Jul 14, 2026, 12:21 UTC
• Snyk: API Routes DegradationMinor · Jul 14, 2026, 17:56 UTC
• Snyk: Workspaces Service & Code PR Checks DegradedMinor · Jul 14, 2026, 18:18 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history