LiveKit outage: Cloud Dashboard, Analytics Services, and Billing API failures

Affected components

• Cloud Dashboard (cloud.livekit.io)
• US West - Analytics Ingestion

1. resolvedSep 15, 2026, 15:30 UTC

   This incident has been resolved. Between 12:08 and 14:23 UTC, customers were unable to access the Cloud Dashboard and the Analytics Services APIs. The cause was a control plane failure in our last remaining legacy Kubernetes cluster, which took out a dependency of those services. Our user-facing services (RTC, SIP, and others) were unaffected, as they run redundantly across our modern clusters and have no dependency on the legacy cluster. We have no indication of data loss. Recovery took longer than we would like, as mitigation required working within the legacy cluster. Work was already underway to make the affected dependency redundant across our modern clusters, and that cluster is scheduled for decommissioning, which removes this class of failure. We will follow up with a postmortem.

2. monitoringSep 15, 2026, 14:29 UTC

   A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.

3. identifiedSep 15, 2026, 13:04 UTC

   We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.

4. investigatingSep 15, 2026, 12:49 UTC

   We are continuing to investigate this issue.

5. investigatingSep 15, 2026, 12:31 UTC

   We are continuing to investigate this issue affecting LiveKit Cloud dashboard, Analytic Services APIs and Billing APIs. Users may be unexpectedly signed out and unable to sign back in, and API requests may return 522 errors.

6. investigatingSep 15, 2026, 12:08 UTC

   We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• CircleCI: Customers may experience delays in UI updatesMinor · Sep 15, 2026, 14:42 UTC
• Telnyx: Outbound Messaging LatencyMinor · Sep 15, 2026, 15:27 UTC

How often does LiveKit have incidents?

LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history