Twilio incident: Missing Data in Voice Insights / Console Subaccount Rollup

1. resolvedSep 16, 2026, 10:49 UTC

   The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history