LiveKit incident: Agent session analytics displaying incorrect values in EU Central and India regions

Affected components

• Europe Central - Analytics Ingestion
• India - Analytics Ingestion

1. resolvedAug 24, 2026, 14:14 UTC

   Agent session analytics in the Cloud dashboard have recovered and current data is reporting correctly for all affected projects. Some gaps may remain in historical data from the affected window (August 21–24 UTC); these will be backfilled.

2. monitoringAug 24, 2026, 13:55 UTC

   We are continuing to monitor while the historical data backfill completes, and will resolve this incident once all analytics for the affected window are fully restored.

3. monitoringAug 24, 2026, 10:11 UTC

   We identified an issue where agent session analytics in the Cloud dashboard displayed zero concurrent sessions, beginning late on August 21 (UTC). This was a reporting issue only — agent sessions, calls, and all real-time services in these regions operated normally throughout. Ingestion has been restored and we are backfilling historical analytics for the affected window; some charts may show incomplete history until this completes. We are monitoring while the backfill finishes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does LiveKit have incidents?

LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history