LiveKit reported this minor-impact incident on its official status page on Aug 7, 2026, 21:22 UTC. It was resolved after 1h 5m.
Right now LiveKit is operational. Live LiveKit status →
This incident has been resolved. Between 19:45 and 20:00 UTC, calls crossing the US West <-> US Central link experienced intermittent degradation in Room Service and SIP performance. The underlying network between the two regions had episodes of high packet loss during this time period. We rerouted traffic and performance has returned to baseline as of 22:00 UTC. We will follow up with a postmortem, which will include further details regarding scale and scope.
We have applied a mitigation to the affected regions and are now monitoring to ensure that performance signals return to baseline. We are still working on determining impact (including how users can determine if they were affected) and will share those details as soon as possible.
We are currently investigating automated alerting which triggered for degraded Room service performance in the US West and US Central regions beginning around 19:45 UTC. We are working to determine if there is any customer-facing impact. If there is impact, we don't currently have reason to believe that it is widespread. We will update again within 30 minutes.
Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history