LiveKit reported this critical-impact incident on its official status page on Oct 13, 2026, 10:01 UTC. It was resolved after 3h 43m.
Right now LiveKit is operational. Live LiveKit status →
**Root Cause** During a security rotation of access credentials, we revoked a storage credential that we believed was no longer in use. It was still being used by our observability platform, which stores the data behind the dashboard and the Analytics API, the Agent Insights data that agents upload at the end of each session, and by the service that serves that data back for downloads and Agent Simulations. Once the credential was revoked, uploads failed in all regions. Restoring service took longer than a credential swap normally would for three reasons: * New credentials had to be set up, and each affected service had to be updated to use them. * The new credentials took longer than expected to become available in all regions \(about two hours in our US East region\). * Once the observability platform was working again, we found additional services that also needed updating. The incident was resolved once they were updated. **Timeline \(UTC\)** * 2026-10-13 08:13 - A storage cre
This incident has been resolved. Between 08:15 and 12:35 UTC, agents were not able to upload agent observability data to LiveKit's servers in all regions. Agent sessions completed normally, but, unfortunately, any Agent Insights data which attempted to upload within that window (traces/transcripts/logs/recordings) is unrecoverable. The ability to download existing Agent Insights data was impaired until 13:15 UTC. Agent Simulations were unavailable due to a upstream dependency and came back online at 13:25 UTC. Sincere apologies for the impact. We will follow up with a postmortem as soon as possible.
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
We are continuing to work on a fix for this issue.
We have identified the cause of the Agent Insights issue and are working on a fix.
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
Overlapping incidents aren't necessarily related.
LiveKit reported 24 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h 26m. See LiveKit's uptime and incident history