LogRocket outage: Performance issues with primary search database

Affected components

• Alerts
• Dashboard
• Issues
• Metrics

1. resolvedJan 20, 2023, 14:00 UTC

   We've seen no additional performance degradation after our mitigation work.

2. monitoringJan 19, 2023, 15:41 UTC

   We have completed processing of our primary indexing backlog, session filtering and metrics will be mostly up-to-date. Our secondary processing system is currently processing and includes some metrics, issues and alerting.

3. monitoringJan 19, 2023, 08:15 UTC

   We have identified the cause of the issue, applied a fix and have begun processing the backlog of events.

4. identifiedJan 19, 2023, 05:03 UTC

   We have restored some indexing to the database but are continuing to fully resolve the situation.

5. identifiedJan 19, 2023, 01:00 UTC

   We are continuing to work with our vendor to remedy the situation. Session data collection continues to be unaffected, but secondary indexing that powers search and metrics continues to be delayed.

6. identifiedJan 18, 2023, 20:02 UTC

   We are continuing to work with our vendor to resolve the issue.

7. identifiedJan 18, 2023, 18:00 UTC

   We are continuing to work with our vendor to resolve the issue with ingesting new data.

8. identifiedJan 18, 2023, 16:24 UTC

   We have identified the issue with our database vendor and are working with them to remedy the situation.

9. investigatingJan 18, 2023, 15:41 UTC

   We are currently investigating an issue impacting our primary search database. Searching for sessions, loading metric charts, issues and alerting are all impacted. Session data collection has not been impacted.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LogRocket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does LogRocket have incidents?

LogRocket reported 0 incidents in the last 90 days. See LogRocket's uptime and incident history