Miro incident: Issue with creating support requests for customers with language set to Japanese

1. resolvedSep 10, 2025, 07:04 UTC

   The Learning centre issue affecting users in Japanese and Portuguese languages has now been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

2. identifiedSep 10, 2025, 06:44 UTC

   We identified the cause of the issue which is affecting users using Miro in the Japanese and Portuguese languages. The issue is related to a software update that we are now fixing. We will provide further updates in 15 minutes.

3. investigatingSep 10, 2025, 06:34 UTC

   Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content.  While we are investigating - it is still possible to contact support by using the following link: <https://miro.com/contact/support> Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Miro's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Miro have incidents?

Miro reported 2 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 10h 14m. See Miro's uptime and incident history